The wide variety of roles in the hotel staff, each with its specific needs, required addressing many types of use-cases.
Different guests stay at a hotel for different of reasons. Knowing which subgroup a guest belongs to is extremely valuable information for Smart-Host’s to offer.
Since the hospitality industry is multi-lingual the interface initially supported 3 languages.
A hotel staff consists of various teams, each with specific concerns and different information crucial for them to find easily.
The guest list displays only the upmost relevant information in order keep the focus on important details.
Easy search access to swiftly find a guest’s reservation / profile.
Different roles in the hotel operation staff sees a filtered view tailored to their needs.
At the top of the campaigns section we display an insightful graph that helps predicting gaps in a hotel’s occupancy.
Automatically Generated Suggested Actions
Based on the hotel’s booking status the system automatically generates smart campaign targeting specific high potential bookers
Active campaigns are displayed at the bottom of this section since no action is needed there, only stats regarding each campaign’s success
Detailed Conversation Log
Each conversation thread shows the interactions history between the potential client and the hotel
Providing response templates helps covering every aspect of a booking request while keeping a high standard of attention to details
In order to reflect important parameters in a glimpse we subtly indicate multiple layers of information neatly organized on the side panel
We sealed our efforts with a complete design roadmap and assets, supporting the team for the upcoming year